Player support
Answers to common questions about our games. Can't find what you need? Email us and a real person from our team will reply, usually within two business days.
How do I restore my purchases?
Open the Game's settings and tap "Restore purchases", signed in with the same Apple ID or Google account you used to buy. Items like "Remove ads" will come back automatically.
How do I get a refund?
Purchases are processed by the app store, so refunds are handled there. On iPhone or iPad, visit reportaproblem.apple.com. On Android, open Google Play, go to Payments & subscriptions › Budget & history, and select the purchase. If an item you paid for did not arrive, email us and we will sort it out.
Why do I see ads, and how can I control them?
Ads help keep our Games free. You can change whether ads are personalised from the Game's privacy settings or your device settings. Some Games also offer a purchase that removes ads.
The game crashes or will not load. What can I do?
First update the Game and your device's operating system, then restart your device. If the problem continues, email us with your device model, operating system version, Game version and a short description, and we will investigate.
Will I lose my progress if I change phones?
Progress is usually stored on your device. If a Game supports cloud saves, it will say so in its settings. Purchases that unlock permanent features can always be restored.
How do I delete my data?
Email our privacy team with the subject "Data deletion request", the Game's name and your player ID if one is shown in the Game's settings. Full details are in our Privacy Policy.